Questions and answers

The food

I have an allergy. What's in your products?

Each product page has an Allergens section. Where we don't have the information online, it says so. Email us before ordering and we'll tell you exactly what's in it. A pack's allergens include everything in it.

Can I freeze my order?

The vast majority of our products can be frozen, and the details are on our labels. If you'd like to check something specific before ordering, just email us.

What if something isn't right with my order?

Tell us when you collect, or contact us as soon as possible and before cooking. Your rights under the Consumer Rights Act 2015 apply.

Can I buy a gift voucher?

Yes. Vouchers are collected with your order and can be spent in our farm shop all year round, until the date printed on them.

Still stuck?

Email us at info@snoutwoodtrotters.co.uk and we'll get back to you.